1. What Information We Collect

We may collect personal and business-related information including, but not limited to:

• Name, business name, and contact details (email, phone number)
• Information about your business, property requirements, and objectives
• Financial, commercial, or transactional information you voluntarily provide
• Communications between you and us
• Website usage data (including IP address, browser type, and pages viewed) We only collect

information that is reasonably necessary to provide our services.

2. How We Collect Information

We collect information when you:

• Contact us directly
• Engage our services
• Subscribe to communications
• Complete forms or questionnaires
• Use our website

Information may be collected directly from you or from third parties where authorised or reasonably necessary

3. How We Use Your Information

We use your information to:

• Provide commercial property advocacy and advisory services
• Communicate with you about your engagement
• Coordinate third-party professional services relevant to your brief
• Improve our services and internal processes • Meet legal and regulatory obligations

We do not sell personal information.

4. Disclosure of Information to Third Parties

We may disclose your personal information to trusted third-party professional service providers where reasonably necessary to deliver our services, including:

• Lawyers and conveyancers
• Planning, zoning, or building consultants
• Valuers, surveyors, and inspectors
• Finance, accounting, or tax professionals

This may include sharing your name, business name, and contact details where relevant to your brief. All third parties are required to handle your information in a manner consistent with this Privacy Policy.

5. Use of Artificial Intelligence (AI)

We may use AI-powered tools to assist with:

• Document analysis
• Research and summarisation
• Process efficiency and internal workflows

We do not knowingly input sensitive personal information into AI systems unless:

• It is reasonably necessary for the service, and
• Appropriate safeguards are in place

We take reasonable steps to ensure AI tools used comply with privacy, confidentiality, and data security standards.

6. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored securely using physical, electronic, and administrative safeguards appropriate  to the nature of the information.

7. Access and Correction

You may request access to personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and user experience.

You can manage cookie preferences through your browser settings.

9. Retention of Information

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal and regulatory requirements
• Resolve disputes

When information is no longer required, it is securely destroyed or de-identified.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.

11. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact:

Impacta Commercial Advocates Pty Ltd

Email:hello@impactacommercial.com.au